City of Valdosta utility customers may notice additional bill due to billing delays

VALDOSTA, Ga. (WALB) - Valdosta utility customers may see an increase in their bills due to recent billing delays, according to the city.

This additional charge is due to delays caused by recent natural disasters, which temporarily impacted the meter reading and billing schedule.

As meter readers worked to compensate for lost workdays, the city’s billing cycle experienced adjustments. To realign the schedule, the city is operating on an accelerated billing timeline in February, with normal billing operations expected to resume in the coming weeks.

“We understand that any changes to billing schedules can cause concern, and we appreciate our customers’ patience as we work diligently to get back on track,” said Lori Baxter, Revenue Collection Manager. “Our priority is to ensure that utility services remain uninterrupted and that our customers are informed throughout this process.”

The City of Valdosta appreciates the patience and understanding of its customers during this transition and remains committed to providing reliable utility services.

For questions regarding utility billing, customers may contact the Customer Service Department at (229) 259-3556.

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