Albany Utilities drive-thru closed until further notice

Albany Utilities drive-thru closed until further notice
Customers encouraged to utilizes self-service drive through and pay online for Albany utilities. (Source: WALB)

ALBANY, Ga. (WALB) - Albany Utilities drive-thru will be closed until further notice starting Monday after a customer service staff tested positive for COVID-19, according to the city.

Customers will be able to make utility payments at the night drop boxes, by phone, at alternate sites, and online.

For the self-service options by telephone, you can call (229) 883-8330, and push option two. You can also use the online payment portal. Both options are available 24/7.

The City of Albany has also partnered with SpeedPay to accept utility payments at the following locations:

  • Publix
  • Walgreens
  • Harvey’s
  • Speedy Cash
  • Check Casher
  • Corner College

A valid account number is required at the locations.

In addition to those remote locations, Ameris Bank and Regions Bank will accept payment for accounts that are not past due with a copy of the utility bill. Regions Bank payments are posted the same day. Ameris Bank payments will post the next business day.

Customers paying at remote locations will receive a receipt noting the amount and location of payment. Customers are encouraged to keep their receipts should there be any discrepancy on their account. Clerks at remote payment locations do not have access to customer account information (bill date, reconnection time, etc.)

For billing inquiries and remote payment guidance, contact our customer service representatives during the regular business hours of 8 to 5 p.m., Monday through Friday. Customers can expect longer than usual wait times due to increased call volumes.

For information and closure updates, you can visit the city’s website, The City of Albany Facebook page, or call Customer Service at (229) 883-8330.

Important Announcement: Albany Utility Drive-Thru Closed Until Further Notice January 10, 2021 Today, we learned that...

Posted by The City of Albany on Sunday, January 10, 2021

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