Our Family Serving Your Family - WALB.com, Albany News, Weather, Sports

The death of a loved one is a very difficult and confusing time.  That's why our attentive staff is trained to make you as comfortable as possible and help you through all phases of the funeral process.  We listen with sensitivity, answer all your questions, respect your choices, and fulfill your requests.  We're here to help you and your family--before, during, and after the funeral service.  And we're always ready to assist in filing insurance, pension, and benefits forms; as well as helping you select the appropriate monument.

At Kimbrell-Stern, we believe in providing services of the highest quality and value.  This requires professionalism, thoughtfulness, creativity, and an eye for detail.  By visiting our funeral resource center, we can suggest many unique and meaningful ways to make the services you choose truly special.

We can also help you understand that a funeral represents an opportunity to celebrate the life of your loved one--the memories, values, and accomplishments.  That's an important part of the grieving process.  Because everyone's needs are different, we offer a wide range of service options and have the flexibility to create services of remembrance that are most appropriate for each family we serve.

As the local member of Selected Independent Funeral Homes, we have sworn to uphold its Code of Good Funeral Practice--a pledge that has become the standard in integrity for the funeral service profession.  The Code represents the qualities that set us apart from the rest, and you should not settle for anything less:

As funeral directors, our calling imposes upon us special responsibilities to those we serve and to the public at large.  An important obligation is to inform the public so that everyone can make knowledgeable decisions about funerals and funeral directors.

In acceptance of our responsibilities, and as a condition of our membership in Selected Independent Funeral Homes, we affirm the following standards of good funeral practice and hereby pledge:

• To provide the public with information about funerals, including prices, and about the functions, services and responsibilities of funeral directors.
• To afford a continuing opportunity to all persons to discuss or arrange funerals in advance.
• To make funerals available in as wide a range of price categories as necessary to meet the need of all segments of the community, and affirmatively to extend to everyone the right of inspecting and freely considering all of them
• To quote conspicuously in writing the charges for every funeral offered and to identify clearly the prices for the services, facilities, equipment and merchandise included in such quotations
• To furnish each family at the time funeral arrangements are made, a written memorandum of charges and to make no additional charge without the approval of the purchaser
• To make no representation, written or oral, which may be false or misleading, and to apply a standard of total honesty in all dealings
• To respect all faiths, creeds and customs, and to give full effect to the role of the clergy
• To maintain a qualified and competent staff; complete facilities and suitable equipment required for comprehensive funeral service
• To assure those we serve the right of personal choice and decision in making funeral arrangements
• To be responsive to the needs of the poor serving them within their means
• To comply fully with the requirements of the U. S. Federal Trade Commission Funeral Rule

We pledge to conduct ourselves in every way and at all times in such a manner as to deserve the public trust, and to place a copy of this Code of Good Funeral Practice in the possession of a representative of all parties with whom we arrange funerals.