TIFTON, GA (WALB) - The city of Tifton will reimburse some utility customers after they were charged a fee to pay their bill.
Utility customers in Tifton where charged a 95 cent fee for making payments online.
The city noticed the fees about a month ago.
The fee came from Tifton's new online payment system and processing company.
One Tifton resident said it's the fee to pay with a card in person that surprises him.
"It kinda surprised me, why are they charging 2.95 to pay with a credit card?" asked Tifton resident Jason Bishoff.
The city's financial director said the problem has been taken care of.
"That change over hit in about a couple weeks ago when they went live. It was a couple of things when it was first set up, that hey, we noticed, still some errors. People paying ACH online through their portal, E-checks were getting hit with 95 cents, which was incorrect," explained Wayne Putnal.
The financial director said that as of Tuesday, customers will no longer be charged a fee to pay their bill online.
The city is reimbursing customers who were charged the fee.
Customers will still be charged $2.95 for paying with a card in person.