Customers react to GA Power's office closures

Customers react to GA Power's office closures
(Source: WALB)
(Source: WALB)

ALBANY, GA (WALB) - Some Georgia Powers customers are not happy with the company's decision to close more than two dozen local offices across the state.

"I don't like it, I don't like any changes," said Elizabeth Young.

But change is coming for the long time Georgia Power customer. Young said she has been paying her bill in person for years at the Albany Georgia Power office.

By October, the office will close its doors for good. It's one of 27 remaining Georgia Power offices across the state that the company is shutting down by the end of the year.

"We have decided to close those offices because of the options that are available to customers," said Georgia Power representative Jay Smith.

Those options include Authorized Payment locations in places like banks and grocery stores. The company also says more customers are turning to technology.

"What we found is roughly 70 percent of our customers do their business online. Whether its bank drafts or making their payments that way," Smith said.

Young said she's part of the 30 percent who don't.

"I just don't like the other things. The email? I don't have an email. I'm from the old school and I just don't like all that," Young said.

Other customers said they have no problem making a switch, but they will miss the person to person interaction.

"You're going to be dealing with the machine. I've been doing this for years and I'm just used to it. I'm going to miss them, I'm really going to miss them," said customer Jim Prothro.

A Georgia Power spokesperson told WALB News 10 current employees will have the opportunity to stay with the company to help with the expected increased call volume after the offices close.

Those who decide to leave will be offered job placement assistance.

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