April 10-16 marks national telecommunications week for 911 dispatchers. (Source: WALB)
911 Center Communications Manager Penny Paul (Source: WALB)
ALBANY, GA (WALB) -
April 10-16 marks national telecommunications week for 911 dispatchers.
The 911 Center plays a pivotal role in routing emergency calls to officers so they can respond quickly.
In 2014, Albany city leaders updated their computer-aid dispatch system, which truly was a life saver during January's twin storms.
Dispatchers received a high volume of calls and were able to see exactly where callers were located and send the closest first responder to them.
"We are the unseen heroes. People always dial us but they don't think or know that we're the first contact and we have to make sure that information is correct. Because if we don't have it correct, we can't get the help they need," said 911 Center Communications Manager Penny Paul.
911 center staff also want to remind folks to be patient when calling during an emergency.
Dispatchers will ask several questions to find out who they need to send, and how many emergency personnel need to respond.