ALBANY, GA (WALB) - A lot Albany State University students are having trouble getting their financial aid.
Four weeks after classes started, and some ASU students said they can't get the financial aid they need to stay enrolled and buy textbooks.
While this is suppose to be a time when students get a fresh start, some ASU students are focusing less on studying and more on financial aid.
"My year may be great, all of my friends, you know some classes are okay but when it comes to financial aid, they make it so hard for me because of what we had to go through in the beginning," said ASU senior Jadae Taylor.
Taylor chose the university after being offered a full-ride softball scholarship.
But once Taylor put down the bat, she said she started having financial aid problems.
"My junior year until now, it's always been problems with financial aid, something has always pushed me back, no matter what, it's always every year, something has always pushed me back," said Taylor.
And this year is no different.
Taylor said she submitted all of her documents online and on time in the summer but has yet to get verified to receive financial aid.
"You know I've done my part so how come you guys haven't picked up on your part it's a possibility some of my classes may get dropped," said Taylor.
ASU senior Lakeisha Brunson was also approved for financial aid but hasn't received it.
"Right now I'm having problems trying to get my books for my classes and the teachers are still giving out lectures with a book I don't even have," said Brunson.
And students are also facing long waits to get answers.
Taylor received a text message from the office stating that her wait would only be an hour and 18 minutes.
But at 6 o'clock, Taylor has yet to be seen.
ASU's Stephanie Lawrence said the school has made recent improvements to the system.
"They now submit it online, everything is immediate so we really do verify much faster. Most schools it takes 2-4 weeks to verify a student and we're averaging that, if not earlier for verification," said Lawrence.
School officials said the office is always busy this time of year, and the problem is made worse when students don't submit paperwork on time.
They ask that students be patient.