There's a new way to bank in South Georgia - WALB.com, South Georgia News, Weather, Sports

There's a new way to bank in South Georgia

The ITM comes with a live customer service representative. (Source:WALB) The ITM comes with a live customer service representative. (Source:WALB)
The ITM provides a number of services. (Source:WALB) The ITM provides a number of services. (Source:WALB)
Parrish Clark, C.E.O. of Guardian Bank (Source:WALB) Parrish Clark, C.E.O. of Guardian Bank (Source:WALB)
Guardian Bank has an ITM at several branches. (Source:WALB) Guardian Bank has an ITM at several branches. (Source:WALB)
VALDOSTA, GA (WALB) -

A South Georgia bank is offering a new way to provide services to its customers.

Earlier this month, Guardian Bank began using an Interactive Teller Machine (ITM).

Guardian Bank C.E.O. Parrish Clark told WALB News 10 that they first heard about the new banking method during a conference.

“Banks are a pretty similar creature. We all look the same. We pretty much offer the same products and services. So if you’re going to differentiate yourself, you have to do something different,” Clark said.

Customers will be able to use the ITM from 7:00 a.m. to 9:00 p.m. Monday through Saturday.

“Folks don’t have the time to get by the bank and when they do have time, going to the bank is not really what they want to be doing. And we’re mindful of that. What we’re trying to do is to make our services available at the times that our customers need us,” Clark added.

Then, after 9:00 p.m., the ITM turns into an ATM.

The C.E.O. said the ITM works much like a regular trip to the bank.

Customers can make deposits, cash checks, pay loans, withdraw cash, etc.

The ITM even comes with a screen that’s used by a live customer service representative that will help individuals with their transactions.

Right now, Guardian Bank has two ITMs at their Valdosta branches. They also have an ITM at their Brunswick, St. Simons, and Waycross branches.

They hope to add more of these machines to their other branches.

According to Clark, Guardian Bank is the only area bank offering this new banking method.

No word yet on if we could see these at other South Georgia banks.

Copyright 2016 WALB. All rights reserved.

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