Delta 'catching up' after major computer melt down

Delta 'catching up' after major computer melt down
Ed and Carol Brown await their flight at the Albany airport (WALB image)
Ed and Carol Brown await their flight at the Albany airport (WALB image)
Albany Transportation Director David Hamilton
Albany Transportation Director David Hamilton

ALBANY, GA (WALB) - Delta flights at the Albany airport are getting back to normal, after a huge computer problem caused Delta to ground hundreds of planes Monday.

The problem happened in Atlanta around 2:30 a.m., and caused a ripple effect that spanned the globe.

"Passengers become increasingly reliant on their ability to check in online (and) check their flight status," said Daniel Baker, CEO of tracking service "Not only are their flights delayed, but in the case of Delta the website and other places are all saying that the flights are on time because the airline has been so crippled from a technical standpoint."

In Albany, the morning Delta flights were delayed, but still made it to Atlanta, but officials admit there passengers should expect even longer delays and flight cancellations.

The 5:30 a.m. Delta Flight from the Southwest Georgia Regional Airport was loaded with passengers, but then they were told to go back into the airport.

After an hour wait, the passengers reboarded the plane, which took off around 7:30 a.m.

Carol and Ed Brown waited at the airport for their 10:45 a.m. flight, headed to Las Vegas where she will compete on Tuesday in the Senior Bowling Championships.

"As long as everyone is safe, that's the only thing to worry about" said Carol. "And hopefully we will reach our destination on time."

"From what I understand from the local office here, hopefully by tomorrow flights should be back on schedule," explained Albany Transportation Director David Hamilton.

The 10:45 a.m. flight was delayed and didn't leave until 1:45 p.m. because of a late takeoff from Atlanta.

Airport officials urge Delta passengers to check the status of their flight to stay updated on the delays.

Delta issued a statement saying it apologized to customers and said teams were working to fix the problem as quickly as possible.

The company said travelers will be entitled to a refund if the flight is canceled or significantly delayed. Travelers on some routes can also make a one-time change to the ticket free of charge.

Danica Kirka and David Koenig of the Associated Press contributed to the report.

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