Georgia Power to close some offices

Georgia Power to close some offices
Ralph Jones
Ralph Jones
Georgia Power office in Pelham.
Georgia Power office in Pelham.

PELHAM, GA (WALB) - Georgia Power made an announcement last week about several changes coming to meet the needs of its customers.

A spokesperson for the company said over the past decade, payment transactions have changed from traditional business offices and mail to electronic payments.

Georgia Power announced that they are expanding their network of authorized payment locations from 2,700 to 5,300 by the end of the year.

With this increase, some of the existing offices will be closed.

The Pelham business office is one of the offices expected to close.

Ralph Jones has lived next door to the Pelham office for several month.

He said the convenience he's come to love will be soon be a thing of the past.

"It's real nice," said Jones. "You can just walk across the road and pay your bill."

But not for much longer.

Georgia Power announced changes coming to the organization to address the growing number of customers who pay their bills electronically instead of driving by business offices or sending checks by mail.

The company is increasing the number of payment locations in grocery and retail stores.

But with that change, comes a decrease in the number of business offices.

Pelham is one of the cities that will lose its local office.  And Jones says he'll miss the person to person interaction.

"It's a lot better than talking to a machine or something," he said. "You probably know that. You're talking to a machine and then it gets messed up and sometimes it takes you an hour to get your call done."

In mid-October, Georgia Power will operate 27 business offices in the state.

Those 27 offices handle more than 100,000 customer transactions per year.

The Albany, Waycross, and Valdosta business offices will remain open.

The Pelham, Tifton, Moultrie, Dawson, Bainbridge, and Thomasville business offices will be closed beginning mid-October.

Georgia Power released a statement about the change:

"Of our 8,000 employees statewide, organizational changes are expected to impact approximately 270 employees by the end of the year. We're working closely with all impacted employees and, in the majority of cases, employees will have the opportunity to apply for other positions within the company."

If the Georgia Power office near you is closing, and you're wondering the closest place you can go to pay your bill, click here.

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