VSU Financial Aid gets virtual waiting system - WALB.com, South Georgia News, Weather, Sports

VSU Financial Aid gets virtual waiting system

Doug Tanner Doug Tanner
Tyler Heard Tyler Heard

Sometimes there's nothing more frustrating than waiting in line. Wednesday, Valdosta State University had begun trying to do something about that, with a new system that the university hoped would make the financial aid process easier for students.

From now on, when you walk into the financial aid office at VSU you won't have to stay in the office to keep your position in line as you wait to conduct your business.

Said Financial Aid Director Doug Tanner, "What the Qless system does is allows students to sign in and go about their business, take care of other business they need to, go to lunch, come back, and not lose their place in line."

On the Qless System, as soon as you add your name to the wait list, the computer and the screen above will tell you about how long it will be before you're up.

The system will also send you a text message as soon as your name is added to let you know how long your wait is expected to be and then it sends you text messages to update you while you wait.

"They'll receive text messages keeping them up to date on how much longer it will be before they can be seen and then they'll get a text message saying it's time for them to return to be seen in the office," Tanner explained.

Tanner added that he believed this will make the financial aid process less stressful for students and also for the office staff by eliminating the long lines and noise.

VSU senior Tyler Heard agreed and said the system is a great idea. "It's just gonna cut down on a lot of the wasted time spent in line and people will be a lot less frustrated when they do get to speak to someone in financial aid," Heard said.

The office was, as of Wednesday, also working to get a Q-R code set up in the office lobby so that students can simply scan it with their phone and then log in through their phone to make their appointments as well.

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