Navy veteran frustrated over confusion with hospital bill

Navy veteran frustrated over confusion with hospital bill

CRISP CO., GA (WALB) - A Crisp County Navy veteran recovering from a second hip surgery says he's having trouble getting the VA to pay for it.

Timothy Jones says he's grateful for everything the VA has done, but a lack of communication between the hospital and the VA is causing the bills to pile up.

Jones says it's nerve-wracking to see all these unpaid bills.

He served in the U.S. Navy, and has been dealing with the VA for over 20 years now, but he says it's not always easy. He cycles daily to build up strength after hip surgery.

"It's different, and it takes a while to get the strength back in your hips," says Navy veteran Timothy Jones.

Because of an infection after his first surgery, Jones needed a second operation.

"They looked at me and said, 'Oh my God, you're infected, we need to get you right into the hospital right now,'" said Jones.

And that's when things got complicated.

"I appreciate what the VA has done for me, but to start getting all these bills coming in the mail, and you have an anxiety condition to begin with, and something the VA should cover, and doesn't, you get frustrated, you get aggravated, you get anxious," he says.

He says it takes a lot of time to get the right people on the phone.

"They'll say I'm showing here where a check was written to Crisp Regional for 38,000, and Crisp Regional is saying they haven't received anything," says Jones.

Jones can do a lot over the internet like fill prescriptions, but so far, hasn't been able to get bills from his second surgery paid.

"All these people are fighting to get money for their bills, and they are getting notices from the VA saying we deny any and all charges," he says.

But he plans to keep making phone calls, and hopes to have his issue resolved soon.

"I have high hopes they are going to resolve the situation, it may take another phone call or two," says Jones.

The VA told Jones they are working on solving his issue and make sure his bills are covered.

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