City answers power bill complaints - WALB.com, South Georgia News, Weather, Sports

City answers power bill complaints

Phil Roberson Phil Roberson
ALBANY, GA (WALB) - Energy customers have been complaining about high utility bills. The city says it is listening.

Energy consumption is up, and customers aren't happy when their bill shows up in the mail.

Utility cost is about 8 cents per kilowatt hour, which the city says is competitive.  But the issue in many cases is insufficient weatherization, and the city wants to help individuals lower the cost of their energy bills.

"The utility board and the commission is taking steps by creating this energy efficiency task force. They'll be really focused on ways to get the word out to our customers about ways they can mitigate the high cost of their utility bills," said Asst. City Manager Phil Roberson.

There is new system in the works where customers will be able to view their usage on a daily, and even hourly basis.



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