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Credit Union Offers On-Demand Service with SIGNiX Digital Signatures

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Alamo Federal Credit Union has combined technology with face-to-face member relations to create Concierge Banking. With this service, a credit union employee meets members at their home, office or any convenient location to discuss the credit unions products or apply for a loan using an iPad and SIGNiX's electronic signatures.

Chattanooga, Tenn. (PRWEB) June 27, 2014

Like many credit union loan managers, Alicia Alvarez is focused on more than just closing loans at Alamo Federal Credit Union. You might even say closing loans is just a byproduct of what Alvarez focuses on every daycustomer service. She knows that there are plenty of places members can get a loan. To win business, Alvarezs team gives members quality customer service they cant get anywhere else.

Despite the teams best efforts, one step of the loan application process frustrated members and employees alikethe signature. Busy members and those living out of town often had trouble making the time to come into a branch and sign loan documents.

We lost loans that could have been easily closed if we had SIGNiXs digital signature service sooner, Alvarez said. We tried faxing paperwork over to them and having them fax signed documents back to us, but the process was still exasperating.

Even when documents were signed in person, the process was far from perfect. Employees regularly spent at least 20 minutes going over each document to make sure each field was properly filled out and signed.

Thats why was so excited when she heard about SIGNiXs digital signature technology in 2012. With digital signatures, members could get documents signed online in minutes from any computer. Alvarez wanted to make sure that any new technology Alamo FCU adopted would not only be easy to use but would also protect the security of members personal information. Thats why she chose SIGNiX.

We picked SIGNiX because of the level of security and tamper protection their technology offers, Alvarez said. We were also impressed that they were endorsed by the Texas Credit Union League.

It didnt take long for Alamo FCUs lending team to start getting positive feedback about the switch to digital signatures. Adoption grew quickly, with Alamo FCUs number of digitally signed documents more than doubling year-over-year.

Members love it because its convenient and very simple to use, Alvarez said. It allows them to sign virtually anywhere.

After using SIGNiXs digital signature service for six months, Alvarez saw an opportunity to take the technology a step further. Alamo FCU decided to combine digital signature technology with face-to-face customer service through something they call Concierge Banking.

With this service, members dont have to come into a branch to apply for a loan or open a new account. Instead, one of Alamo FCUs Concierge Bankers can meet them at their home, office, or any convenient location in the San Antonio area to talk about the credit unions products.

We take a specialized iPad with us, and members can use SIGNiXs finger signing technology to sign loan documents on the spot, Alvarez said.

Members can go online to schedule an appointment, and an employee will drive to meet members using the Alamobilean SUV wrapped in Alamo FCUs branding and the words Concierge Banking.

The program perfectly combines the latest innovations in technology with Alamo FCUs mission to provide the best in personal service. With SIGNiX, Alamo FCU is delighting existing members and attracting new members like never before.

This is something our members have been wanting for a long timea way to close loans without spending hours in a bank waiting on someone, Alvarez said. With Alamo FCU, you dont wait on us, we wait on you.

About SIGNiX
SIGNiX, the most trusted name in digital signatures, makes signing documents online safe and secure. SIGNiX offers the only independently verifiable cloud-based digital signature solution, which combines convenience with best-in-class security. SIGNiXs products help the worlds leading companies become more efficient, decrease risk and boost profits. For more information, visit http://www.signix.com.

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