Thomas Co. improving 911 center - WALB.com, Albany News, Weather, Sports

Thomas Co. improving 911 center

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THOMASVILLE, GA (WALB) -

Leaders say the improvements they're making to the Thomas County 911 will make the center more efficient and help you if you have an emergency.                

"We're in the process of looking at a new location, area and space that would be much larger than what we have here," said Ann Powell, call center director.  

Growth is always a great thing but the Thomas county 911 center has grown so much that a new facility is necessary.  

"As a result of moving into the new call center, we will have a much larger equipment room," Powell said. "The center will be larger right now we have six operator console positions, at the new facility we plan to have eight, with additional space to add more."  

A lot has changed since 2003 when the call center opened at its current location, and those changes require some upgrades.  

"The software upgrade that we are talking about is the system that pulls all of the 911 info into the system that is the software that's going to be upgraded."  

County commissioners recently approved upgrading the software by October.  

"This transition that will take place in the near future is going to be beneficial not only for the staff but also for the community."  

More space and up to date software, all to help the call center function at its best so first responders can get to you as quickly as possible in an emergency.

 

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