Georgia Power warns of customer payment scam - WALB.com, South Georgia News, Weather, Sports

Georgia Power warns of customer payment scam

ALBANY, GA (WALB) -

Georgia Power officials are warning customers of a scam they say is at work in Southwest Georgia.

Authorities say they have received reports of "scam artists" trying to defraud customers by posing as Georgia Power employees.

According to a statement, imposters have been actively calling customers in the Albany area recently, indicating they are from the "disconnection department" at Georgia Power and demanding immediate payment via credit card over the phone in order to avoid disconnection.

In other cases, the customer is asked to purchase a pre-paid debit card and provide the card's account number over the phone to avoid disconnection.

Georgia Power reminds customers to be cautious and never provide personal information, such as a credit card or social security number, to an unverified person.

The company says it will never ask a customer to purchase a pre-paid debit card and provide the card's account number over the phone as a form of payment.

They offer three things to remember:

1. If an account becomes past due, Georgia Power will contact the customer through either a prerecorded message to the primary account telephone, by letter or by phone requesting that the customer call Georgia Power to discuss the account

2. If a customer receives a suspicious call from someone claiming to be from Georgia Power and demanding payment to avoid disconnection, the customer should contact the company's 24-hour customer service line at 888-660-5890.

3. Customers can also send an email to customer service directly by visiting www.georgiapower.com or stop by a local Georgia Power business office.

Additional information for customers about how the company works to keep customer information secure is available at http://www.georgiapower.com/in-your-community/scam-alert.

Scams like this have also been seen in other parts of the state.

Additional information for customers about how the company works to keep customer information secure is available at http://www.georgiapower.com/in-your-community/scam-alert.

Copyright 2014 WALB.  All rights reserved.

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