Customer chucks drink in Albany shop owner's face - WALB.com, Albany News, Weather, Sports

Customer chucks drink in Albany shop owner's face

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The suspect, seen wearing a white T-shirt seen throwing his drink into Frank Ross, Jr.s face Monday at the Cinnabon inside the Albany Mall The suspect, seen wearing a white T-shirt seen throwing his drink into Frank Ross, Jr.s face Monday at the Cinnabon inside the Albany Mall
Frank Ross, Jr., Owner / Operator of the Cinnabon in the Albany Mall Frank Ross, Jr., Owner / Operator of the Cinnabon in the Albany Mall
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ALBANY, GA (WALB) -

An Albany business owner plans to press charges against a man caught on camera throwing a drink in his face at Cinnabon in the Albany Mall.  Police are still looking for that man.

Frank Ross, Jr. said he couldn't believe a man got so mad over a drink.  While he hopes police track down the suspect, he's not letting it affect his business.

The customer seen on surveillance video chucking a large drink into Frank Ross Junior's face Monday evening was overcome with rage.

"Well at first it was shock.  I mean I just...It was disbelief, and I just couldn't imagine a person could do that over a beverage," said Frank Ross, Jr., Franchise Owner / Victim.

Ross said the man lost control when he was told he couldn't exchange his beverage for a raspberry lemonade.

"Out of nowhere the person reached around the cup, a large cup of sprite about a 32 ounce, and it was full...and lunged it over the counter and then that point struck me in the eye with the product," said Ross.

He said the man was with his family and left after the incident.  "There were a lot of thoughts that went through my mind.  I'm human.  But I mean I realize it wasn't really beneficial to try to be a vigilante." 

So he immediately called 911, which he said was the right decision.  "We viewed it as an emergency.  An attack on me personally, but also was an attack on our business." 

Ross said in the five years he's operated the store, he's never had a problem like this.  "It really has provided a teaching point to help our staff understand a situation like this can occur, and maybe what to do when it does happen." 

The incident hasn't slowing him down. 

"This business is therapeutic, but we also enjoy it.  I like what I do and it feels good to be able to make a product people enjoy," he said   

That means the sugary, buttery treats we love will keep making their way to the oven. 

Ross said many shop owners and customers voiced their support for him after the incident.  If police identify the man, they will charge him with battery.

 

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