ALBANY, GA (WALB) -
The United States Postal Service shut down the mail processing facility at Albany's main post office on South Slappey Boulevard on February 23rd.
Now, even if you're mailing a letter across town, it goes to Tallahassee, Florida before it travels back to the "Good Life City."
"Now, I'm wondering how long it takes and that's a big concern for me. Because I need to know when my mail is going to get where it's going to get," said Joy Williams, USPS Customer.
When we asked USPS representatives about the delay, they issued a statement saying the service postal customers are getting now is not the level of service they wish to provide.
They say they have reported the issue and ask for patience while they work to ensure there won't be a change in customer service.
However, some Albany customers say they've noticed a difference.
One customer even says a package he received recently from Atlanta should have only taken three or so days, but ended up taking about two weeks.
"To Forest Park sorting facility, then also to Tallahassee and back to Forest Park and then here to Albany, It did seem to take about two weeks for a two hour trip," said Armond Holland, a frequent USPS Customer.
Other frequent customers haven't seen the change yet but say they are concerned about the delays they might experience in the future.
USPS representative said they are currently working through the kinks of the change and they hope to have things back to normal soon.
We'll have more on what they are doing to fix the delays when the information becomes available.
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