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Pacific Prime reports on Bupa Internationals latest customer service improvements and how these are helping the insurer to maintain their competitive edge in the health insurance industry.
Hong Kong (PRWEB) February 21, 2013
The health insurance industry is constantly expanding and today, there are a vast amount of companies and health insurance plans available in the market. To maintain a competitive edge, insurers are increasingly adopting a more holistic approach and offering clients services that go beyond simply covering medical treatments. Bupa International in particular, is a key player in this field and Pacific Prime clients partnered with the insurer will undoubtedly benefit from their most recent customer service improvements.
By creating their online ‘Members World’, Bupa International have found an efficient and easy manner in which to provide their clients with numerous plan enhancing services. Clients need only to access their Members World portal to view their Plan status, receive live claims assistance, find moving abroad guides for expats and probably most beneficial of all, Bupa now provides a Second Opinion service via Advance Medical.
The Second Opinion service is of particular value to Pacific Prime clients paired with Bupa Intl policies as it provides them with the ability to access expert, impartial medical opinions if they are unsure about a diagnosis or treatment plan they have been given. Bupa Intl out-sources this service via Advance Medical to ensure all opinions provided are impartial and unbiased, meaning clients can rest assured any suggestions made are done purely for their benefit, rather than for that of the insurers.
Advanced Medical works with a network of over 5000 international physicians whose expert knowledge can help clients find alternative treatments to their current diagnoses or prevent them from undergoing unnecessary medical procedures.
As global relocation is becoming more frequent, and expatriate hubs are appearing all over the world, it is crucial that international insurers look for different approaches to ensure they value not only their client’s immediate health issues, but their life as a whole. Pacific Prime believes Bupa International are taking the right steps in doing this and are on the right track to not only attracting new clients with such a holistic method, but also retaining existing policyholders.
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