Albany's 311 handling more calls than ever - WALB.com, Albany News, Weather, Sports

Albany's 311 handling more calls than ever

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Albany's 311 Information line is busier than ever.

The 311 center handled more than 2,700 calls for service last month.

That's more than double the number of calls for last August.

It also had more than 300 web page hits.

Around 70-percent of the calls are handled on the first call, getting results for callers.

"When we first started we didn't really know the answers to every question that citizens could call us and ask us, but we have gotten a lot better over the last two years and I think that that has helped a lot," said Cindy Tiernan, IT Project Manager.

The 311 information center celebrated its second anniversary September first. Albany and Dougherty County residents can call 3-1-1 to report anything from a neighbor with overgrown grass, to street lights out, to a pothole. The center is only open from 8:00 until 5:00, but you can leave a message after hours. You can find their web site at www.311answers.com

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