Restaurant owner thrives in Albany - WALB.com, Albany News, Weather, Sports

Restaurant owner thrives in Albany

Posted: Updated:

Downtown Albany continues to grow with yet another new restaurant about to open.

Grace's Country Cooking just opened on West Broad and the owner is a man with proven success in the restaurant business, Riverfront BBQ's Dale Saunders.

Saunders' humble beginnings started with cooking chicken outside of a grocery store.

His cooking was so good that his loyal followers wanted him to open his own business.

"People kept saying, 'Dale why don't you open a restaurant? Why don't you open a restaurant?' So we decided after three years to meet Bob Brooks and he showed me this place and we decided to open Riverfront BBQ Downtown," said Saunders.

Since then Saunders has expanded. He opened Riverfront Seafood Shack on North Jefferson and now his newest project "Grace's Country Cooking".

Saunders says his key to success came from a lesson he learned as a child.

"The secret to any business is customer service, you know? Treat people the way you want to be treated," said Saunders.

Not only does Saunders say good customer service is the key to his success, he also credits consistency. That's why he's been able to open three businesses with a fourth one on the way.

"The food is always consistent here. We've never had a bad meal," said costumer Libby Womack.

Will Davis says he's an avid Riverfront BBQ visitor, making him a contributor to Saunders' success.

"My coworkers and I come here at least once a week and the food is great. The service is great. They have a great menu and I know he's got some other restaurants. Everyone enjoys the food and enjoys coming here," said Davis.

Saunders plans to open his fourth business, which will serve fried chicken, in the next six months.

Copyright 2011 WALB.  All rights reserved.