Orthopaedic Associates FAQ's - WALB.com, Albany News, Weather, Sports

Orthopaedic Associates FAQ's

What kinds of problems do you treat?

The physicians at Orthopaedic Associates are prepared to handle your musculoskeletal needs, involving the upper and lower extremities, as well as neck and spine.

How can I make an appointment?

Depending on your insurance carrier, you can either make an appointment yourself, or you might need a referral from your primary care doctor.

What are your office hours?

Monday through Thursday 8am to 5pm, and Fridays 8am to approximately 3pm.

What is your policy on medication refills?

You should be sure to plan ahead, looking at your supply of medications, and know when you are about to run out. Patients can call for refills by asking to be connected to the assistant of the doctor who is treating you, and most of the time, you will be leaving a voicemail for that assistant. We attend to the patients in the clinic and answer these voicemails when we can, so please allow 24-48 hours for your refill to be called in. Be sure when you do call, to leave on your message both your phone number, the name of the medication, and the pharmacy phone number where you want it called in.

What types of insurance do you take?

We take almost all commercial insurance providers, workers compensation, as well as medicare and medicaid.

As a courtesy to our patients we will bill your private health insurance—we do not charge for filing insurance claims. However, your co-payment is due at the time of service.

What is your policy on medical records?

We follow the rules outlined in the Health Insurance Portability and Accountability Act (HIPAA) which were implemented in 2003. We take your privacy very seriously, and therefore, please know we are following the law when we ask that you sign medical release forms before we can release your medical information. We apologize for any inconvenience this may cause.

*Possible fee for completion of disability forms.