James Matney brings over 26 years of hospital management experience to the table. His top priority is customer service, and he's already instilled processes to optimize patient care.
The staff now makes rounds on patients every hour to ensure their needs are being met. Before making the change to CEO, Matney spent almost two decades working as hospitals' Chief Financial Officer.
"The Chief Financial Officer is an important role in the hospital, and I did that for 18 to 20 years," says Matney. "It always seemed like the CEO got more involved with the patients, and more involved with the physicians, and more involved with the employees. I'm kind of a people person, so I was a frustrated accountant."
Being such a people-person, Matney has made it an initiative to learn the name of every Smith Northview employee.
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