Billing problems leave some with no water - WALB.com, Albany News, Weather, Sports

Billing problems leave some with no water

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By Jennifer Emert - bio | email

ALBANY, GA (WALB) - 130 water customers in Lee County had their water turned off Thursday, supposedly for failing to pay their bills.

Many of them complain they never got a bill. James Wright's water service was restored this morning after his wife paid the bill. He was shocked last night when he came home and found his tap was dry. He claims the family never received a bill and he's not the only one on his street.

"This is the second time it happened to us, but in talking with neighbors out here, 90 percent of them I talked to have run into the same problem they don't get a bill and if they don't just remember to go up there and pay it on their own they get their water cut off," said James Wright, lee County Utility Authority customer.

County officials admit their new billing system has a few hiccups and hasn't been printing all the bills it should. Commissioner Rick Muggridge believes the problem has been fixed. He wants customers to know they can now check and pay their bills online.

The Utility Authority director reminds customers it is always their responsibility to pay their bills. People on the east side of Highway 19 must pay by the 10th of the month. The west side is due by the 25th.

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