City, County contemplate 311 service - WALB.com, Albany News, Weather, Sports

City, County contemplate 311 service

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By Karen Cohilas - bio | email

October 27, 2008

ALBANY, GA (WALB) - The City and County Governments in Albany want to make their services easier to find and access.

That's why they are considering a one-stop-shop. If you have a question, comment, concern about anything related to the city, county or Water, Gas, and Light, you can call one number to find the information you need.

"The whole goal is to make it as easy and complete for a citizen to call with one phone call, get the info they need, get the work order put in and that's it," says Assistant City Manager Wes Smith.

The city of Albany has been studying a program that would allow them to implement a 311 phone number. Any questions or problems you have with city services, you could call that number and they would get someone to take care of it.

"We get it to the right person. The task gets accomplished and the citizen's happy with the outcome," Smith says.

It keeps people from getting the runaround when they call for a service. Today, the county commission was introduced to the program, which they could opt to be a part of.

"We see this as being one of those that can give our folks better service and save the county money and everyone comes out a winner. The taxpayer deserves that," said County Commission Chairman Jeff Sinyard.

The startup to buy computers and other equipment would cost about $50,000. Annual costs would run closer to $15,000.

If it's approved by commissioners, it'll be several months before the 311 system is implemented.

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