ALBANY, GA (WALB) - An Albany city commissioner hopes competition will provide better service for cable customers. A new statewide franchise agreement by Mediacom requires the cable provider to comply with customer service standards.
That agreement is with the state, but customer complaints must go through the local government. Mediation between a customer and the company may even be required.
Once competition enters the market, the city won't have to field those complaints anymore. Commissioner Jon Howard hopes another cable company will come to town soon. He thinks competition will improve service and reduce complaints.
Howard said, "I think competition is good in any local municipality because we'll make one sole proprietor improve its service or do some other things and I think that competition will probably be the best solution to help alleviate some of the problems and also probably reduce the rate paid."
Mediacom has acknowledged problems with signal distortion and said it's part of the transition from analog to digital.