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Albany utility gets into cyber-space

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By Jennifer Emert - bio | email

June 26, 2008

ALBANY, GA (WALB) - There are now two new ways to pay your Water, Gas, and Light bill-- over the phone or online.

Thanks to a new agreement with Western Union, WG&L customers don't have to wait in line or waste a stamp to pay their bill. The new billing procedure went into place last Monday.

Thanks to word of mouth, nearly a thousand customers have already taken advantage of the changes.

You'll get a flier in your bill to let you know about the changes.

"We are not charging a fee to our customers there are other companies that do charge fees but Water Gas and Light chose not to charges a fee or pass that fee along to customers," says Lorie Farkas, WG&L's V.P. of Customer Affairs.

WG&L says they wanted to first test the system before opening it to all customers.

So far, customers who have used the new payment methods have given positive feedback.

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