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City service to improve

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May 12, 2008

Albany --  Is there an overgrown vacant lot in your neighborhood? How about abandoned cars? Soon the city of Albany will have a new system to report and handle your requests for service.

Customer Resource Management is a new Internet based system to request city services. Savannah and Columbus use similar systems. If you need anything from a permit to a new city garbage can, you can use the system to file your request. It will be passed along to the appropriate department.

"It's all automated. The request for service is sent to the right person," says Assistant City Manager Wes Smith.  "The individual on staff has a certain amount of time to in which they're supposed to complete the task and when they close it out the system automatically notifies the citizen hey we've done what you asked us to do."

The system is expected to cost the city as much as $40,000 and then a monthly fee. Money for the project is included in the new budget and the project should be up and running by this summer.

Feedback: news@walb.com?subject=CustomerResourceManagement/5-12-JE

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