ASA has low rating nationwide - WALB.com, Albany News, Weather, Sports

ASA has low rating nationwide

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April 7, 2008

Albany--   If you want to fly out of Albany, you only have one choice. According to a study released Monday, it's the worst airline in the country.  

Out of 16 airlines, Atlantic Southeast Airlines came in last in the 18th Annual National Airline Quality Ratings Study. The study found that more than one-third of ASA's flights were late, giving them the worst on-time performance in 2007.

The airline also bumped passengers the most at a rate of 4.5 per 10,000 passengers. But those problems aren't so bad in Albany. Some travelers here have good things to say.

"Very convenient. The service is excellent. You don't have to stand in line very long for security, go straight in and they'll check you right through. No long wait," said ASA passenger Eric Bolden.

ASA actually improved its score from 2006. Overall, analysts say 2007 was the worst year for the airlines.

So which is the top airline? The criteria is based on baggage handling, customer complaints, denied boardings and on-time arrivals.

Air Tran had the best score followed by Jet Blue and Southwest. They're all low-cost carriers. Northwest and Frontier rounded out the top five.

Delta came in at number 10. At the bottom along with AS-A are Skywest, Comair and American Eagle.  

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