Valdosta Mayor to set up 311 - WALB.com, Albany News, Weather, Sports

Valdosta Mayor to set up 311

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February 18, 2008

Valdosta - With nearly 100 listings in the phone book, Mayor John Fretti says City Hall can be confusing and frustrating to callers.

"We were growing so much that I thought under a customer service base, it would be best to find one number, one call to City Hall where people can find out exactly what they need to know," Mayor Fretti says.

That number to dial? 311. Fretti hopes it will end all confusion by providing a one stop shop for all customer service needs .

"Anything from a street light out to some trash you've seen in the street.  A traffic situation, where you can get a marriage license to what time is court?"

And a real person will take your request and make sure it gets to the right place.

"They'll take the request, submit it, enter it into the system, send it to the correct department and it will have a tracking number. Then in the end, we'll get back to you and ask you how your experience was. "

The customer service center is still in the planning stages but Fretti hopes to have it up and running with in the year.

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