911 center probes response time - WALB.com, South Georgia News, Weather, Sports

911 center probes response time

June 8, 2007


Albany -- Questions over why it too so long for police to response to an assault at Bald Eagle Food Store on Ledo Road earlier this week, have prompted an internal investigation at the Albany 911 center.

Stephanie Miles claims her cell phone, even though it shows 411, called 911 at 10:45. Police didn't arrive at the Bald Eagle Food Store until 12:07. The Albany 9-1-1 center said after checking their records, they show the call from Miles came in at 11:32. Carswell said depending on how many calls and what their priority might have been has a lot to do with police response times. What you tell dispatches also affects the priority of your call.

"Based on your responses they type into the system what you tell them," said AFD Chief James Carswell. "Based on the word or phrases they type in, the system itself will place a priority on the call which goes in and it's then cued to come up the next available resource that's available for that priority."

Miles told 911 operators that the men who assaulted her had left, so it's likely that operators made her's a a priority two call, meaning it could have been delayed if other priority one emergencies were called in around the same time. Carswell continues to investigate when the call came into dispatch and when the officer was sent out.

Feedback: news@walb.com?subject=911probe/JE

  • More WALB News10 HeadlinesMore News HeadlinesMore>>

  • Murder trial hits a snag when witness won't testify

    Murder trial hits a snag when witness won't testify

    Monday, May 22 2017 9:50 PM EDT2017-05-23 01:50:30 GMT
    (Source: Dougherty Co. Sheriff)(Source: Dougherty Co. Sheriff)

    Monday went quickly for jurors in this case.  The judge dismissed them around noon, after one of the eye-witnesses who is behind bars refused to go to the trial.

    More >>

    Monday went quickly for jurors in this case.  The judge dismissed them around noon, after one of the eye-witnesses who is behind bars refused to go to the trial.

    More >>
  • Woman killed in fall from billboard

    Woman killed in fall from billboard

    Monday, May 22 2017 7:22 PM EDT2017-05-22 23:22:17 GMT
    It happened near Loch Laurel Road (Source: Google Maps)It happened near Loch Laurel Road (Source: Google Maps)

    Preliminary investigations revealed the female victim fell from a billboard while conducting routine maintenance, and suffered fatal injury, according to Lowndes County Coroner Austin J. Fiveash.

    More >>

    Preliminary investigations revealed the female victim fell from a billboard while conducting routine maintenance, and suffered fatal injury, according to Lowndes County Coroner Austin J. Fiveash.

    More >>
  • Lowndes Co. Officials warn community after rabies attack

    Lowndes Co. Officials warn community after rabies attack

    Monday, May 22 2017 7:06 PM EDT2017-05-22 23:06:43 GMT
    (Source: WALB)(Source: WALB)

    Health officials are urging you to be careful around wildlife and stray animals, after a South Georgia family was attacked by a fox with rabies. This happened last Thursday on Cotton Avenue in Lake Park. A man and his dog were attacked by the fox when they went outside their house. Lowndes County animal service employees said the fox's test came back positive for Rabies. "Once someone really becomes infected with the rabies virus and it develops into the disease.

    More >>

    Health officials are urging you to be careful around wildlife and stray animals, after a South Georgia family was attacked by a fox with rabies. This happened last Thursday on Cotton Avenue in Lake Park. A man and his dog were attacked by the fox when they went outside their house. Lowndes County animal service employees said the fox's test came back positive for Rabies. "Once someone really becomes infected with the rabies virus and it develops into the disease.

    More >>
Powered by Frankly