911 center probes response time - WALB.com, Albany News, Weather, Sports

911 center probes response time

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June 8, 2007


Albany -- Questions over why it too so long for police to response to an assault at Bald Eagle Food Store on Ledo Road earlier this week, have prompted an internal investigation at the Albany 911 center.

Stephanie Miles claims her cell phone, even though it shows 411, called 911 at 10:45. Police didn't arrive at the Bald Eagle Food Store until 12:07. The Albany 9-1-1 center said after checking their records, they show the call from Miles came in at 11:32. Carswell said depending on how many calls and what their priority might have been has a lot to do with police response times. What you tell dispatches also affects the priority of your call.

"Based on your responses they type into the system what you tell them," said AFD Chief James Carswell. "Based on the word or phrases they type in, the system itself will place a priority on the call which goes in and it's then cued to come up the next available resource that's available for that priority."

Miles told 911 operators that the men who assaulted her had left, so it's likely that operators made her's a a priority two call, meaning it could have been delayed if other priority one emergencies were called in around the same time. Carswell continues to investigate when the call came into dispatch and when the officer was sent out.

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