Retailers work to stay stress free - WALB.com, Albany News, Weather, Sports

Retailers work to stay stress free

December 22, 2006

Albany -- With just two more shopping days left until Christmas, holiday shoppers aren't the only ones stressing out about the frenzy of people out at stores. Retail workers are also trying to deal with keeping shelves stocked and making sure customers leave happy.

For some workers it's all about taking time to catch their breath, taking breaks, and relaxing throughout shifts. Retailers are pulling long hours these days to keep up with all the shoppers, and it means stores have had to change up a few things to make sure sales run smoothly.

Shoppers are clearing the shelves at Kirkland's in the mall, and purchasing that perfect gift. The weekend before Christmas is the busiest for Kirkland's, and it's leaving people like Jasmine Williams with lots of work to do.

"The worst thing for me is that I can't go home," said Kirkland's assistant manager Jasmine Williams.

That's because Williams is way too busy, straightening up and keeping the store stocked.

"Find everything okay today?" she asks a customer.

And most importantly serving customers who've been coming in non-stop.

When shoppers are out in full force retailers say that they're extra busy, but there are ways they handle all the stress.

"Personally I just really have to take time out, think about everything, and it's a learning experience and it's tiring," said Williams.

Aside from taking breaks when possible, as assistant manger Williams is sure that there are enough workers on hand helping shoppers with merchandise, to keep herself and fellow employees from having too much to handle. And something else that helps is seeing another person leave the store happy.

"You just have to remember just what the season is actually about, why you're actually here," said Williams.

Williams and her fellow employees get through the holiday rush knowing they're helping someone else have a Merry Christmas.

Some last-minute shopping tips include making a list of gift ideas before you head out, call ahead to see what's available, and consider getting to the store when it opens or right before closing time.

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