Recall protocol - WALB.com, Albany News, Weather, Sports

Recall protocol

October 14, 2005

By Robbyn DeSpain

Lee County- When automakers find something on a vehicle that needs to be replaced, they issue a recall. But that does not always mean that you or your family is in danger.

"There are actually two kinds of recalls. One is a safety recall which is an item that adversely affects the safety of your vehicle, and then you have what the manufacturers call a special service campaign. And what that is is when the manufacturers determine that there may be an item on your vehicle that does not meet their durability standards over a period of time, and they may issue a special service campaign to replace that part," says Dennis Vann, parts and service manager for Fairway Toyota.

The reason we are seeing more and more recalls is that automakers are manufacturing more vehicles than ever, trying to gain the biggest part of the customer share. So when your vehicle is recalled, what do you need to do?

Dennis Vann says: "The best thing to do is wait until you receive a notification from the vehicle manufacturer and then follow the instructions on that notification."

Recalls generally require no out of pocket expenses on your part, even if the vehicle is out of warranty. And you should not be afraid to drive your vehicle while waiting for the replacement part.

"Obviously your vehicle has been working up to this point. It's very unlikely that you're going to run into a situation where just because they issued a recall that something's going to immediately go wrong with your vehicle," says Vann.

Automakers send out a written notice of a recall through the mail with instructions on what you need to do. If your vehicle has been recalled and you are not sure what to do next, the best bet is to call your local dealer and ask.

 

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