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911 center state of the art

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February 09, 2005

Thomasville- Thomasville and Thomas County got a new, state of the art, 911 center about a year ago. Communications officers say it has been a blessing for both them, and the citizens.

       At a moment's notice, communications officers at the center have to spring into action. Their new system allows them to do that without the concern their old one caused. "With the old system, there might be a 20-minute delay sometimes. Even longer. But here there's no delay at all.", says Officer Kevin Scott.

       Speed is the name of the game when someone's life is on the line. That's why streamlining this new system's consoles were also a major plus over the old one. "Here you have three. You have the mapping on one console, your cad on another, and your 911, your phone system, on another.", says Scott.

       There are three communications officer on staff 24 hours a day, seven days a week. There are also two other officers being trained, a rigorous process at this facility. "It's about a three week training process to adapt to the new system.", says Scott.

       Tax payers can rest assured their investment was money well spent because the bottom line is: "It's great. I've had no problems with it at all.", says Scott. Other officers add that it took them a while to get used to the new system, but now that they have, they wouldn't go back to the old one.

       Another key feature the new system has over the old one is that it allows the different emergency agencies to share information. That allows them to reduce radio traffic and confusion, which increases response time.

Posted at 6:01 PM by stephen.ryan@walb.com