Albany- Dotcomments, Inc. has developed a service called inTouch.
It allows banks, both national and community, and hospitals to complete a one-minute survey at the point of service using a hand-held personal digital assistant.
Businesses then submit the information to Dotcomments' database and it's converted into web-based report.
"Certainly it's simple and it's non-disruptive for the customer, but for the bank it's real time. It's from the point of service right there in the banking centers. So, the information that it gives the bank more actionable and more useful," says Duncan Moore of Dotcomments, Inc.
Several national and community banks as well as Georgia hospitals have been using the inTouch system to measure service quality and help with employee coaching.