Website keeps businesses "inTouch" with customers - WALB.com, Albany News, Weather, Sports

Website keeps businesses "inTouch" with customers

  • More WALB News10 HeadlinesMore News Headlines

  • Wednesday, June 19 2013 11:46 AM EDT2013-06-19 15:46:18 GMT
    Ravi Mikel Givens was arrested Tuesday and charged with possession of marijuana with intent to distribute. He is being held in the Dougherty County jail. Givens, who played ball at Westover and Stetson
    Agents say that police responded to the apartment because of a burglar alarm. Officers found the back door broken open and went inside. That's where they detected a strong odor of marijuana, and saw pot in plain view.
  • Wednesday, June 19 2013 10:16 AM EDT2013-06-19 14:16:37 GMT
    Demetria Porter, charged with causing the death of Ja' Kavion Davis, appeared before a judge at the Dougherty County jail this morning to hear the charges against her. She is charged with cruelty to a
    Demetria Porter, charged with causing the death of Ja' Kavion Davis, appeared before a judge at the Dougherty County jail this morning to hear the charges against her.
  • Wednesday, June 19 2013 9:45 AM EDT2013-06-19 13:45:09 GMT
    COLUMBUS, Ga. (AP) - About 100 soldiers are scheduled to return to Fort Benning in Georgia after a nine-month deployment to Afghanistan. The Columbus Ledger-Enquirer reports (http://bit.ly/17WfBX4) that
    About 100 soldiers are scheduled to return to Fort Benning in Georgia after a nine-month deployment to Afghanistan. The unit is made up of soldiers assigned at Fort Benning and medical personnel from throughout the Army.

January 4, 2005

Albany- Dotcomments, Inc. has developed a service called inTouch.

It allows banks, both national and community, and hospitals to complete a one-minute survey at the point of service using a hand-held personal digital assistant.

Businesses then submit the information to Dotcomments' database and it's converted into web-based report.

"Certainly it's simple and it's non-disruptive for the customer, but for the bank it's real time. It's from the point of service right there in the banking centers. So, the information that it gives the bank more actionable and more useful," says Duncan Moore of Dotcomments, Inc.

Several national and community banks as well as Georgia hospitals have been using the inTouch system to measure service quality and help with employee coaching.

Posted at 5:10 PM by elaine.armstrong@walb.com