Albany 311 system seen as a model - WALB.com, Albany News, Weather, Sports

Albany 311 system seen as a model

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By Jennifer Emert - bio | email

ALBANY, GA (WALB) – Albany's 311 center is being used as a model nationwide as the center celebrates its first anniversary. Just for the month of August the center received more than 1,600 calls and 186 web hits.

The service has expanded to so much more than just access to city, county and Water, Gas, and Light phone numbers.

The center can fill out work orders for more than 700 different services and has access to information in nearly a thousand different areas. City leaders says it's also helped departments improve the services they offer citizens.

The largest amount of request are made for information on yard debris removal, street lights out, and garbage issues. To get help, its as simple as dialing 311.

The Center's manager has been invited to speak in Washington DC this December to a group that includes the CDC and the IRS.


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