WG&L disconnects proceed - WALB.com, South Georgia News, Weather, Sports

WG&L disconnects proceed

By Karen Cohilas - bio | email

ALBANY, GA (WALB) –  Hundreds of Albany Water, Gas and Light Customers have no power after they failed to pay their bills. It's something Water, Gas and Light warned customers about for weeks. When the temperature dropped, power would be cut for those who had not paid.  

Disconnections had been postponed for two months because of extreme heat, but they resumed Friday when temperature dropped. So far, 750 customers have been cut off. 2,200 customers were scheduled to be cutoff for failure to pay as of last Thursday.

Robin Mathis counts up the cash she has available to pay down her large power bill of $590. It's for more than just this month. "Actually for two months. I had been kind of slow on my job," she said.

She wasn't able to pay the bill in full. She paid a little more than half, and that wasn't easy. Mathis knows she'll have to do something to pay off the rest, or she'll be cut off. "I think they cutting off today, but I'm not sure. I just left to go ahead and pay whatever I had."

Sabrina Lyles was cut off earlier this morning. She had a balance on her account of just more than $14. "They could have put it on the next bill or something because that's just ridiculous. You done got $200 from me, but you cut my lights off for $14 and something cents," she said.

And while it may not make sense to Lyles, it's just business sense for Water, Gas, and Light.

When you get your bill, how much of that do you have to pay? "All of it," says Lorie Farkas of Albany Water, Gas, and Light. "The bill is due in full, and so it's not being cut off for 14 cents or ten cents, you know, the bill is due in full, certainly by the cutoff deadline."

And if you are going to have trouble paying your bill in full, contact special services at Water, Gas, and Light before you're left in the dark.

There are things you can do to lower your power bill each month. For starters, check your thermostat. For every degree under 78, you raise your bill by three to five percent. Proper insulation makes the biggest difference in your power bill.

You also need to make sure your home is properly sealed. Water, Gas and Light performs free power audits for its customers. Just call 883-8330 to schedule yours.

If you get home to find your power cut off, you can pay through Western Union by seven o'clock, and call energy control at 883-8330, and you may have your power restored that night. Otherwise, you'll have to wait until the next day. Crews do not operate after dark.

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