311 gets an increase in calls - WALB.com, Albany News, Weather, Sports

311 gets an increase in calls

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By Jennifer Emert - bio | email

ALBANY, GA (WALB) –  Albany and Dougherty County's help line is getting twice the calls it got when it went into service nine months ago.

June's the busiest month so far, with a projected 1,600 calls for the month. The center fields a wide range of questions everything from election information to a late garbage pick up to neighbors reporting code violations.

"If it's a generic type question then we usually try to have the answer. If they're calling to ask us where to pay a traffic ticket we can help them, if they want to know how much the ticket is then we do have to refer the call on," said Cindy Tiernan, IT Project Manager.

Operators try to send the caller to another person, not a system or voice mail. While the center is just open from 8:00 AM to 5:00 PM their web site can handle after hour inquiries and direct them to the right office.

www.albany.ga.us

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