ALBANY, GA (WALB) – Crystal Serrano was working alone at the Prestige Jewelers kiosk when people walked up to the counter.
She said, "There was [sic] two customers that came up on this side and they were looking at diamond rings."
As Serrano helped them, a third customer walked up and told her he was just browsing. Serrano said "When I walked back over here, I seen the glass was lifted up, I was like 'what happened?'"
The clerk had her back turned helping two people on the other side. While an unknown man came and pried open the case and stole two cases of jewelry.
"I believe he knew what he was doing, he knew exactly how to get in, get out, get what he wanted," said Serrano.
What he wanted was nearly $18,000 worth of jewelry. It was gone in the blink of an eye.
Serrano doesn't think it was a coincidence that all three customers left at the same exact time. She said, "The older man walked up first, and the other lady was like 'Wow, I haven't seen you in a while,' and they were like 'I'm just here to look at the jewelry.'"
The surveillance cameras at Prestige Jewelry runs 24 hours a day. Serrano said, "I don't see why somebody would steal jewelry when we have cameras, and he's getting caught stealing jewelry."
But the surveillance video wasn't available for WALB to see, and police tell us they haven't seen it either. They did process the scene and dust for prints.
Serrano says the owner of this kiosk now plans to hire additional workers to help prevent such thefts. "We need to be more assertive and watch what we do and keep our eyes on the customer," said Serrano.
No one has been arrested. Police are still investigating the incident. Anyone with information is asked to call Albany police.