Reporting power outages made easier, with quicker response - WALB.com, South Georgia News, Weather, Sports

Reporting power outages made easier, with quicker response

By Christian Jennings - bio | email

THOMASVILLE,  GA (WALB) - New help for people in the city of Thomasville in case of a power outage.

Now, when your power goes out, and the phone lines are all tied up, you can still get through with Thomasville Utilities Voice Response system.

The system automatically pulls up a map of your location when you call, which helps crews get to your home faster.

During Tropical Storm Fay, many homes were without power for 5 days or more because the system wasn't as advanced as it is now. Folks in the Energy Control Center say now, they're prepared for anything hurricane season may bring.

"We did some upgrades, we added more phone lines, and we added text to speech, which allows it to read off information to customers. And also voice recognition. Which allows the customers to sit there and speak the responses instead of having to push numbers," said Andrew Wharton, ECC Supervisor.

If you're a Thomasville Utilities customer it's important to make sure your phone number is up to date in the system for it to work properly. That number can be a cell or land line number.

When you call it automatically links the number to your address and flags your outage report in the system right away. The number to report outages is 227-5499.


©2009 WALB News. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.  Feedback

  • More WALB News10 HeadlinesMore News HeadlinesMore>>

  • Mitchell Co. helps cancer patient with battle

    Mitchell Co. helps cancer patient with battle

    Monday, May 21 2018 12:18 AM EDT2018-05-21 04:18:57 GMT
    This couple has been married for five years and was given bad news this year. (Source: WALB)This couple has been married for five years and was given bad news this year. (Source: WALB)
    This couple has been married for five years and was given bad news this year. (Source: WALB)This couple has been married for five years and was given bad news this year. (Source: WALB)

    Matthew Leverette, a well-known man in Mitchell County, has been in a tough battle against cancer since March. Sunday, he wanted his neighbors to know how important their support is to him when times get tough. 

    More >>

    Matthew Leverette, a well-known man in Mitchell County, has been in a tough battle against cancer since March. Sunday, he wanted his neighbors to know how important their support is to him when times get tough. 

    More >>
  • Fathers make impact with young boys for Empowerment Day

    Fathers make impact with young boys for Empowerment Day

    Sunday, May 20 2018 11:41 PM EDT2018-05-21 03:41:09 GMT
    Brainiacs 21st Century Learning hosted their first annual Father and Son Empowerment Day. (Source: WALB)Brainiacs 21st Century Learning hosted their first annual Father and Son Empowerment Day. (Source: WALB)
    Brainiacs 21st Century Learning hosted their first annual Father and Son Empowerment Day. (Source: WALB)Brainiacs 21st Century Learning hosted their first annual Father and Son Empowerment Day. (Source: WALB)

    Young boys in Albany spent Sunday learning about the importance of having a father figure in their life.

    More >>

    Young boys in Albany spent Sunday learning about the importance of having a father figure in their life.

    More >>
  • Dougherty EMA hosts active shooter training

    Dougherty EMA hosts active shooter training

    Sunday, May 20 2018 11:38 PM EDT2018-05-21 03:38:36 GMT
    Dougherty County's Emergency Management Agency along with state emergency and security officials hosted the active shooter response training. (Source: WALB)Dougherty County's Emergency Management Agency along with state emergency and security officials hosted the active shooter response training. (Source: WALB)

    After the country watched the latest school shooting unfold Friday, officials in Dougherty County hosted a training for people to learn how to respond to active shooting situations.

    More >>

    After the country watched the latest school shooting unfold Friday, officials in Dougherty County hosted a training for people to learn how to respond to active shooting situations.

    More >>
Powered by Frankly