Now, when your power goes out, and the phone lines are all tied up, you can still get through with Thomasville Utilities Voice Response system.
The system automatically pulls up a map of your location when you call, which helps crews get to your home faster.
During Tropical Storm Fay, many homes were without power for 5 days or more because the system wasn't as advanced as it is now. Folks in the Energy Control Center say now, they're prepared for anything hurricane season may bring.
"We did some upgrades, we added more phone lines, and we added text to speech, which allows it to read off information to customers. And also voice recognition. Which allows the customers to sit there and speak the responses instead of having to push numbers," said Andrew Wharton, ECC Supervisor.
If you're a Thomasville Utilities customer it's important to make sure your phone number is up to date in the system for it to work properly. That number can be a cell or land line number.
When you call it automatically links the number to your address and flags your outage report in the system right away. The number to report outages is 227-5499.
©2009 WALB News. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. Feedback
Matthew Leverette, a well-known man in Mitchell County, has been in a tough battle against cancer since March. Sunday, he wanted his neighbors to know how important their support is to him when times get tough.More >>
Young boys in Albany spent Sunday learning about the importance of having a father figure in their life.More >>
After the country watched the latest school shooting unfold Friday, officials in Dougherty County hosted a training for people to learn how to respond to active shooting situations.More >>
As it gets warmer fishing will likely pick up. The Georgia Department of Natural Resources (DNR) said there's a few things you need to know before heading out with your rod and reel this season.More >>
Wednesday afternoon, Alma Police Department assisted the Bacon County Sheriff’s Office with a ‘burglary in-progress’ call on Corinth Church Road.More >>