Reporting power outages made easier, with quicker response - WALB.com, Albany News, Weather, Sports

Reporting power outages made easier, with quicker response

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By Christian Jennings - bio | email

THOMASVILLE,  GA (WALB) - New help for people in the city of Thomasville in case of a power outage.

Now, when your power goes out, and the phone lines are all tied up, you can still get through with Thomasville Utilities Voice Response system.

The system automatically pulls up a map of your location when you call, which helps crews get to your home faster.

During Tropical Storm Fay, many homes were without power for 5 days or more because the system wasn't as advanced as it is now. Folks in the Energy Control Center say now, they're prepared for anything hurricane season may bring.

"We did some upgrades, we added more phone lines, and we added text to speech, which allows it to read off information to customers. And also voice recognition. Which allows the customers to sit there and speak the responses instead of having to push numbers," said Andrew Wharton, ECC Supervisor.

If you're a Thomasville Utilities customer it's important to make sure your phone number is up to date in the system for it to work properly. That number can be a cell or land line number.

When you call it automatically links the number to your address and flags your outage report in the system right away. The number to report outages is 227-5499.


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