Reporting power outages made easier, with quicker response - WALB.com, South Georgia News, Weather, Sports

Reporting power outages made easier, with quicker response

By Christian Jennings - bio | email

THOMASVILLE,  GA (WALB) - New help for people in the city of Thomasville in case of a power outage.

Now, when your power goes out, and the phone lines are all tied up, you can still get through with Thomasville Utilities Voice Response system.

The system automatically pulls up a map of your location when you call, which helps crews get to your home faster.

During Tropical Storm Fay, many homes were without power for 5 days or more because the system wasn't as advanced as it is now. Folks in the Energy Control Center say now, they're prepared for anything hurricane season may bring.

"We did some upgrades, we added more phone lines, and we added text to speech, which allows it to read off information to customers. And also voice recognition. Which allows the customers to sit there and speak the responses instead of having to push numbers," said Andrew Wharton, ECC Supervisor.

If you're a Thomasville Utilities customer it's important to make sure your phone number is up to date in the system for it to work properly. That number can be a cell or land line number.

When you call it automatically links the number to your address and flags your outage report in the system right away. The number to report outages is 227-5499.


©2009 WALB News. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.  Feedback

  • More WALB News10 HeadlinesMore News HeadlinesMore>>

  • P&G helps ASU students learn about sustainability

    P&G helps ASU students learn about sustainability

    Thursday, March 23 2017 6:28 AM EDT2017-03-23 10:28:34 GMT
    P&G presented the check Wednesday. (Source:WALB)P&G presented the check Wednesday. (Source:WALB)

    On Wednesday, March 22, 2017, Procter and Gamble (P&G) donated $10,000 to Albany State University’s (ASU) Global Sustainability Project. The project focuses on energy sustainability efforts taking place throughout the world and teaches students about the mass communications careers relating to global sustainability, like an environmental journalist.

    More >>

    On Wednesday, March 22, 2017, Procter and Gamble (P&G) donated $10,000 to Albany State University’s (ASU) Global Sustainability Project. The project focuses on energy sustainability efforts taking place throughout the world and teaches students about the mass communications careers relating to global sustainability, like an environmental journalist.

    More >>
  • Olympic track star Jackie Joyner-Kersee to visit Albany

    Olympic track star Jackie Joyner-Kersee to visit Albany

    Thursday, March 23 2017 12:58 AM EDT2017-03-23 04:58:05 GMT
    Olympic gold medalist Jackie Joyner-Kersee will be in town on Thursday. (Source: WALB)Olympic gold medalist Jackie Joyner-Kersee will be in town on Thursday. (Source: WALB)

    Olympic gold medalist Jackie Joyner-Kersee will be in town on Thursday.

    More >>

    Olympic gold medalist Jackie Joyner-Kersee will be in town on Thursday.

    More >>
  • Turner Job Corps gets a new operator

    Turner Job Corps gets a new operator

    Thursday, March 23 2017 12:34 AM EDT2017-03-23 04:34:18 GMT
    Management and Training Corporation (MTC) has been awarded the contract by the Department of Labor to begin operating Turner Job Corps starting in April. (Source: WALB)Management and Training Corporation (MTC) has been awarded the contract by the Department of Labor to begin operating Turner Job Corps starting in April. (Source: WALB)

    A company that formerly operated the Turner Job Corps Center has been awarded the contract to take over the training center again. 

    More >>

    A company that formerly operated the Turner Job Corps Center has been awarded the contract to take over the training center again. 

    More >>
Powered by Frankly