Reporting power outages made easier, with quicker response - WALB.com, Albany News, Weather, Sports

Reporting power outages made easier, with quicker response

Posted: Updated:
  • More WALB News10 HeadlinesMore News HeadlinesMore>>

  • Breaking

    LIVE: Salmonella outbreak trial coverage from Albany, GA

    LIVE: Salmonella outbreak trial coverage from Albany, GA

    Friday, August 1 2014 12:50 PM EDT2014-08-01 16:50:57 GMT
    The federal courthouse in Albany, GAThe federal courthouse in Albany, GA
    The trial of three people charged in a deadly salmonella outbreak linked to a peanut plant in Georgia began Thursday.More >>
    The trial of three people charged in a deadly salmonella outbreak linked to a peanut plant in Georgia began Thursday.More >>
  • Big Bertha could not be saved

    Big Bertha could not be saved

    Friday, August 1 2014 12:49 PM EDT2014-08-01 16:49:52 GMT
    100 year old tree comes down100 year old tree comes down
    An Albany tree on North Van Buren could not be saved despite the desires of residents.More >>
    An Albany tree on North Van Buren could not be saved despite the desires of residents.More >>
  • Wiffle Ball Tournament set for Saturday

    Wiffle Ball Tournament set for Saturday

    Friday, August 1 2014 12:31 PM EDT2014-08-01 16:31:00 GMT
    Bobby's Backyard Wiffle Ball Tournament takes place Saturday August 2nd at the Crisp County Middle School baseball field at 10:00AM. There will be an 18 team tournament. Teams of 5 will battle it out for 5 innings. More >>
    Bobby's Backyard Wiffle Ball Tournament takes place Saturday August 2nd at the Crisp County Middle School baseball field at 10:00AM. There will be an 18 team tournament. Teams of 5 will battle it out for 5 innings. More >>

By Christian Jennings - bio | email

THOMASVILLE,  GA (WALB) - New help for people in the city of Thomasville in case of a power outage.

Now, when your power goes out, and the phone lines are all tied up, you can still get through with Thomasville Utilities Voice Response system.

The system automatically pulls up a map of your location when you call, which helps crews get to your home faster.

During Tropical Storm Fay, many homes were without power for 5 days or more because the system wasn't as advanced as it is now. Folks in the Energy Control Center say now, they're prepared for anything hurricane season may bring.

"We did some upgrades, we added more phone lines, and we added text to speech, which allows it to read off information to customers. And also voice recognition. Which allows the customers to sit there and speak the responses instead of having to push numbers," said Andrew Wharton, ECC Supervisor.

If you're a Thomasville Utilities customer it's important to make sure your phone number is up to date in the system for it to work properly. That number can be a cell or land line number.

When you call it automatically links the number to your address and flags your outage report in the system right away. The number to report outages is 227-5499.


©2009 WALB News. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.  Feedback