2002 Albany Business of Year - WALB.com, Albany News, Weather, Sports

2002 Albany Business of Year

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January 22, 2003

Albany - Customer service, not those zany cows, earned Chick-fil-A the title of Albany Business of the Year. The Albany-Dougherty Chamber of Commerce named the branch on Dawson Road the 2002 Business of the Year because of its superior customer service.

"We strive to please the customers. After all, they keep us in business," said owner Anna Wari.

Chick-fil-A's success also comes from its prime location on busy Dawson Road. In 2002, the fast food restaurant welcomed three neighbors - Call Tech, Stein Mart, and Hobby Lobby.

"Call Tech initially hired 150 employees. Now, the company employees 400," said Chamber President Tim Martin. New businesses brought 940 new jobs to Albany last year.

"We are breaking ground on the Albany Bedding Company in a next few weeks. It should bring in at least 65 jobs," said Martin. These businesses might benefit from a lesson in customer service from 2002's big winner Chick-fil-A.

The Business of the Year is chosen through nominations and secret shopper reviews of customer service.