Texting the Emergency Room - WALB.com, Albany News, Weather, Sports

Texting the Emergency Room

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By Wainwright Jeffers - bio | email

ALBANY, GA (WALB) - Often those folks who can't afford to go to a doctor's office end up in the ER.

That's leading to long waits in many hospitals, but one Albany hospital is working to reduce wait times.

Palmyra Medical Center has a new program to let you know how long you'll wait, before you even arrive at the hospital.

By sending the letters ER to 23000 and replying to the message with you zip code you get the approximate wait time at the hospital.

"If someone is trying to decide which hospital they want to go to they can go to one of these avenues and see how long it'll be before they arrive to see a physician," Mark Swicord, Palmyra ER Director.

When you send the letters ER to 23000 in addition to getting the wait time you also receive a 1-800 number to call a nurse before heading to the emergency room.

The texting feature has been up and running for about two weeks.

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