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3 On Your Side
(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)

Consumers paying non-resort, resort fees

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If you’re one of the millions of people who book hotels online, you may decide where to stay based on the lowest price. But buyer beware, that advertised price might not be all you’re expected to pay.

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3 On Your Side

Phoenix homeowner says 'going green' makes her see 'red'

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Going solar seems to be a growing trend, however a Phoenix woman says she decided to go solar, but after she did she says her utility bill actually went up.

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3 On Your Side

Woman says Apple won't return lost iPad to rightful owner

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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“We have iPhone, iPads, iMac's, regular computers.”  Jennifer Bucher says she and her family have just about every electronic gadget available. “It's our connection to the world.” 

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Woman says 'free' phone came with big price tag

A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV) A Surprise woman says she was on the hook for $700 for a so-called free phone. (Source: 3TV)
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A Surprise woman says she was on the hook for $700 for a so-called free phone.

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Mortgage company waives fees for homeowner

Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News) Ditech Mortgage Company. 15 Jan. 2018 (Source: 3TV/CBS 5 News)
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Briana Hernandez loves her kitchen. In fact, the kitchen along with other perks, is why she bought the home two years ago.

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3 On Your Side

Consumer Reports: Lowering your car costs

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Maintaining your vehicle and keeping it on the road can be downright expensive. But according to Consumer Reports, there are some things you can do to keep your auto costs down. 

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3 On Your Side

Mortgage company says Valley homeowner owes $7,600

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A mortgage company says a Valley homeowner owes $7,600.

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3 On Your Side

Woman says faulty headrest accidentally deployed while she was driving

Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV) Heather Anderson was driving in her Jeep when her headrest malfunctioned. (Source: 3TV)
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But since she wasn't in any sort of accident, she has no idea why the headrest was activated and deployed, striking her head.

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Glendale woman unknowingly buys a 'house of horrors'

Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV) Marielyn Almeida bought a remodeled home in Glendale but had no idea why it was remodeled. (Source: 3TV)
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A Glendale woman says she's living in a "house of horrors" after she found out the history behind a remodeled house she bought last year.

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3 On Your Side

Alert: Avoid getting involved in the 'reshipping scam'

The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV) The reshipping scam is where the scammers get someone to take in packages that were likely bought with stolen credit cards and ship them somewhere else. (Source: 3TV)
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A Valley woman thought she was working from home but was actually being used by scammers and was a victim of the "reshipping scam."

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Best strategies for paying off debt

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Kelsa Dickey is a financial coach here in the Phoenix area and says now is the time to get yourself out of that holiday debt.

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3 On Your Side

Don't be fooled by fake sweepstakes

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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The Publishers Clearing House is one of the most recognizable sweepstakes around. Scammers not only know that, but they use it to their advantage to try and dupe you.

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Scottsdale man upset with travel insurance denial

David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV) David Huffman bought travel insurance but when canceled his trip to Cuba due to a government advisory, his claim was denied. (Source: 3TV)
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After the U.S. Department of State issued a travel warning to people wanting to go to Cuba, a Scottsdale man decided to cancel his trip. Now, he says he's having problems getting reimbursed through his travel insurance policy he bought.

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3 On Your Side recoups $170K for viewers during 2017

When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV) When you tally up the full amount that 3 On Your Side was able to recoup for our viewers for all of 2017, it comes to $170,308. (Source: 3TV)
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"When consumers like myself are in need and we're not getting the resolution that we deserve, 3 On Your Side was there for me and my family."

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3 On Your Side

'Bonespiration' is becoming a troubling trend on social media

Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV) Photos of women whose bodies look downright skeletal have hashtags like “bonespiration,” meant to promote being bone thin and emaciated. (Source: 3TV)
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Experts say for the 30 million people in the United States who suffer an eating disorder and just seeing the posts could trigger them to fall deeper into an illness.

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3 On Your Side: Most viewed stories of 2017

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Here are the 20 most viewed 3 On Your Side stories of 2017.  

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3 On Your Side

Podcasts becoming trendy for kids

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Podcasts are becoming trendy for kids.

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3 On Your Side

Consumers are booking trips to 'Get Lost'

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Consumers are booking trips to 'Get Lost.' Literally.

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3 On Your Side

Some medical schools offer classes that teach food is good medicine

Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV) Cardiologist Dr. Mimi Guarneri showed her patients how to eat and cook better in an actual class. (Source: 3TV)
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More and more doctors and medical groups are building classes and teaching kitchens into their practices.

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3 On Your Side

Consumer alert: Scammers are targeting online shoppers with new tricks

Alison Chaltas says she always does her homework before shopping. (Source: 3TV) Alison Chaltas says she always does her homework before shopping. (Source: 3TV)
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Fraud attempts increased more than 30 percent last year and experts say the scammers just keep getting better.

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'Fake' Bruno Mars ticket leaves family singing the blues

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Miguel said he met the woman at her house, stood right in her kitchen and paid her $400 for the ticket—the same one he later gifted to his wife as a surprise.

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UPDATE: Woman gets $45K resolution

A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV) A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)
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We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

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Homeowner gets warranty reimbursement

Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV) Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)
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A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

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Alert: Unlicensed contractor back to his old tricks again

Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV) Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)
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Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

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3 On Your Side

Consumer Reports: Secret online shopping tricks

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

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3 On Your Side

Alert: Getting your Christmas tree home safely

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

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3 On Your Side

Scammers using Bitcoin to target victims

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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If you use Bitcoin, be cautious regarding sensitive information with your account

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3 On Your Side

Home warranty company reverses decision and issues a check

Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV) Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)
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With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

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3 On Your Side

TECH NEWS: Cellphone addiction

More experts agree that cellphone addiction is real. (Source: 3TV) More experts agree that cellphone addiction is real. (Source: 3TV)
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More experts agree that cellphone addiction is real.

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3 On Your Side

Consumer Reports lists recalls

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

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3 On Your Side

3 On Your Side recoups nearly $7K during November

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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3 On Your Side helps viewers recoup nearly $7,000 during November.

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3 On Your Side

Bringing the holidays 'back to the basics'

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

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3 On Your Side

Phoenix woman says UPS can't track lost iPhones

Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV) Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)
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A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

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Phoenix area couple in land dispute with real estate company

Candace Waltz and her husband said they were shown one parcel of land but then sold a different one. (Source: 3TV) Candace Waltz and her husband said they were shown one parcel of land but then sold a different one. (Source: 3TV)
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A Valley couple says the land they thought they bought, and the land they actually purchased, were completely different parcels.

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3 On Your Side

Are remote workers happier?

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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It’s Monday morning, but you’re still in your pajamas. It’s okay, though, you’re working from home.  All the coffee, none of the commute.

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3 On Your Side

Consumer trend: Night vision goggles

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Kara Miller was just 30 when she started struggling to see while driving at night. A family member offered some advice.

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3 On Your Side

Update: Good Samaritans help Tempe homeowner

Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV) Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)
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Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

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3 On Your Side

How to avoid buying a 'hurricane car' here in Arizona

Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV) Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)
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3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

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VIDEO: How avoid a Black Friday dud

3 On Your Side's Gary Harper has some tips on how to spot a deal and avoid a dud on Black Friday. (Monday, November 20, 2017)

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3 On Your Side

Holiday online shopping to surge

The report that was released by the NRF shows that 59 percent of holiday spending will be done online compared to 57 percent who plan to shop at a department store. (Source: 3TV) The report that was released by the NRF shows that 59 percent of holiday spending will be done online compared to 57 percent who plan to shop at a department store. (Source: 3TV)
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Many consumers say online shopping is just too convenient to pass up.

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3 On Your Side

Trends and tips for a safe holiday season

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

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3 On Your Side

Peoria man says his tablet 'exploded'

Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV) Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)
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A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

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3 On Your Side

Phoenix-area homeowner hopes to get chandelier returned soon

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

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Home warranty company denies claim; homeowner frustrated

Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News) Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)
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Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

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3 On Your Side

Budgeting for the holidays now can save you financial hardship later

(Source: 123RF) (Source: 123RF)
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“There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

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3 On Your Side

DIGITAL EXCLUSIVE: Apple's ongoing software glitches

In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan) In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)
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Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

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3 On Your Side

Some employers giving 'paid, paid vacations'

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

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3 On Your Side

Alert: Alarming rise in fraudulent online pet ads

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

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Phoenix-area residents band together after being duped out of thousands for barn doors

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

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3 On Your Side

3 On Your Side recoups $11,000 during October

When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV) When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)
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3 On Your Side was able to help a lot of viewers in the month of October.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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