3 On Your Side - WALB.com, South Georgia News, Weather, Sports

VIDEO: Tips to finance your car purchase

There are many misconceptions when it comes to getting your new car financed. Gary Harper tells us how to navigate your purchase.

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3 On Your Side

El Mirage wants fee paid for dismissed ticket

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A photo radar ticket was dismissed because a car was registered to a West Valley man who wasn't driving, someone else was. So the ticket was tossed in 2012. Still, the City of El mirage wants its $144 and officials say they have every right to collect.

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3 On Your Side

Woman's account wiped out by 'cloned' card

Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV) Sierra Gosnell said she nearly didn't pay her rent on time because somebody "cloned" her Visa card. (Source: 3TV)
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Sierra Gosnell said her account got wiped out by a crook and was having trouble getting the money back so that she could pay the rent.

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3 On Your Side

Some customers complain their APS bills are 'shocking'

(Source: Stacey Champion's Chang.org petition) (Source: Stacey Champion's Chang.org petition)
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A Valley woman is leading thousands of APS customers in a demand for action in the wake of a rake hike and change in service plans that some say have caused their monthly electric bills to skyrocket.

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3 On Your Side

Woman sent to collections for a $1,400 she doesn't owe

Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV) Judie DeLong said she was sent to a debt collector for a bill she didn't owe. (Source: 3TV)
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Woman says her credit score dropped 200 points because of erroneous bill.

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3 On Your Side

Cutting the cord? Streaming may or may not be for you

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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The pros and cons of streaming your TV programming.

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3 On Your Side

Mesa man learns 'costly' lesson in reviewing bills

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Valley man learns 'costly' lesson in reviewing bills

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3 On Your Side

Real estate selling secrets

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Lois Bunger says she is eager to sell her Glendale home. “It's a very good time. A quick sale obviously is the desire of every seller."

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3 On Your Side

UPDATE: Banks find man's missing $1,000

Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV) Phil McKenna got his $1,000 returned back to him after problem with a money transfer. (Source: 3TV)
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After mistyping his bank account number by one digit, a simple money transfer turned into a fiasco.

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3 On Your Side

Enterprise Rent-A-Car bills man $2,700 for mystery damage

Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV) Steve Gaffney said he got a bill from Enterprise over damage he didn't cause. (Source: 3TV)
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Man says he returned rental truck in as good or better shape as when he picked it up.

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3 On Your Side

The best deals in April

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Vacuums are just one consumer product to purchase during the month of April.

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3 On Your Side

Auto body shop has Phoenix area man's car for 2 years

Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV) Gabe Betancourt says an auto body shop in Glendale has had his car for more than two years. (Source: 3TV)
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And, even though the man says he's almost paid for the job in full, he still doesn't have his car.

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3 On Your Side

Real Estate: Upgrades to sell your house

The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5) The real estate market in the Valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment. (Source: 3TV/CBS 5)
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The real estate market in the valley has really bounced back. If you are considering putting your home on the market, there are some smart updates that will give you a good return on your investment.

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3 On Your Side

Update: Litchfield Park homeowner finally gets $800 refund

Janet Allen said she finally got her $800 refunded. (Source: 3TV) Janet Allen said she finally got her $800 refunded. (Source: 3TV)
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A homeowner in Litchfield Park wanted a security gate and paid half up front but the job was never even started. Then 3 On Your Side stepped in to help make things right.

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3 On Your Side

UPDATE: 'Good Samaritan' businessman helps ripped-off homeowner

Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV) Ronna Haak got a new garage door thanks to 3 On Your Side and A1 Garage Door Service. (Source: 3TV)
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When a homeowner was ripped-off trying to have a garage door installed, a licensed and legitimate garage door company made things right. 

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INFOGRAPHIC: 3 On Your Side gets result$ for Arizona's Family

(Source: Shane Morris via 123RF) (Source: Shane Morris via 123RF)
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Gary Harper and the 3 On Your Side team work tirelessly on behalf of Arizonans who, for one reason or another, have lost money -- sometimes lots of money. That diligence pays off -- literally -- in a big way.

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3 On Your Side

Annoying 'pop-up' ads continue

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Ever been surfing online using your mobile phone and then -- “whammo” -- you’re interrupted by a pop-up ad? Experts tell us clicking on some might actually be risky.

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3 On Your Side

3 On Your Side has huge results for March

3 On Your Side saved viewers more than $41,536 in March. 3 On Your Side saved viewers more than $41,536 in March.
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3 On Your Side recoups or saves more than $41K for viewers in March.

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3 On Your Side

Phoenix area man loses $1,000 after mistyping bank account number

Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV) Phil McKenna said he missed a number on his bank account when transferring money and doesn't know where the cash went. (Source: 3TV)
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A bank customer forgot one digit of his account number while transferring funds and his money vanished.

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3 On Your Side

Phoenix area sees a significant real estate rebound

The Phoenix real estate market has officially taken off. (Source: 3TV) The Phoenix real estate market has officially taken off. (Source: 3TV)
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The Phoenix real estate market has officially taken off.

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3 On Your Side

Scottsdale homeowner has $169 dispute with Groupon

Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News) Valley homeowner has dispute with Groupon. (Source: 3TV/ CBS 5 News)
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Valley homeowner has $169 dispute with Groupon

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3 On Your Side

Consumer Reports March recalls

Some products were recalled during the month of March. (Source: 3TV) Some products were recalled during the month of March. (Source: 3TV)
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There have been several recalls during the month of March consumers should know about.

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3 On Your Side

Welding company vanishes with Litchfield Park homeowner's $800

"I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5) "I wanted a gate that would open to give me extra security,” said Janet Allen. (Source: 3TV/CBS 5)
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Fake contractor keeps saying, "The check is in the mail."

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3 On Your Side

How to avoid getting ripped off buying a used car

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Single mom buys used car only to find out the seller secretly took out a title loan prior to selling the vehicle. 

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3 On Your Side

Mortgage company threatens foreclosure for 'missed' payments

Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV) Edwin Valrey-Jung said he was making his mortgage payments but the mortgage company said he wasn't getting them. (Source: 3TV)
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The homeowner spent countless hours on the phone with the mortgage company trying to clear this mess up but got nowhere so he called 3 On Your Side.

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3 On Your Side

Update: Valley homeowner released from 20-year solar contract

Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News) Rachel Woolley's long ordeal with solar power has ended. (Source: 3TV/CBS 5 News)
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Update: Valley homeowner released from 20-year solar contract

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3 On Your Side

'E-Restaurants' becoming more popular

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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The sights and sounds of a restaurant kitchen. But this isn’t a traditional restaurant. The food can only be ordered online.

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3 On Your Side

Update: Painting company steps up to help Goodyear homeowner

Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5) Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)
Updated:

It was last February when 3 On Your Side aired a news report about a Valley homeowner, but since that report, a licensed and legitimate contractor was watching and wanted to do something special for someone he's never met.

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UPDATE!

Glendale woman 'revved up' over $2,000 auto repair bill, shop owner responds

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Diane Apodaca says between sporting events and school activities, she's constantly driving her kids around.

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3 On Your Side

Phoenix-area homeowner says garage door company took off with $500

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Homeowner says after writing check for $500, the garage door company never returned.

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3 On Your Side

3 On Your Side: 2018 Tax Tips

Time to crunch numbers and get your taxes done. (Source: 3TV/CBS 5 News) Time to crunch numbers and get your taxes done. (Source: 3TV/CBS 5 News)
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It's that time of year again, tax time! 

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3 On Your Side

Phoenix area residents get suspicious solicitation

David Heim received a flyer on his door advertising attorney services. (Source: 3TV) David Heim received a flyer on his door advertising attorney services. (Source: 3TV)
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An East Valley homeowner got suspicious when he found a flyer on his front door advertising attorney services so he called 3 On Your Side.

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3 On Your Side

Alert: Review credit card offers before accepting

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Different credit cards offer different perks.

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3OYS

Arizona AG settles with GM for $6.2 Million

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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 About 33,000 Arizona residents who own General Motors vehicles will share up to $6.2 million as part of an ignition switch-related settlement with the automobile company.

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3 On Your Side

Several homeowners say they were duped by fake contractor

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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One homeowner says she gave fake contractor $16,500. 

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3 On Your Side

Phoenix family say they were duped after purchasing a $26,000 toy hauler

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A Phoenix family say they are frustrated after making a pricey purchase for a toy hauler and then finding out it had flood damage and a salvage title. Now they say they are stuck with something they can’t use. 

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3 On Your Side

Alert: New APS rate plans

APS logo. (Source: APS) APS logo. (Source: APS)
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Alert: New APS rate plans

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3 On Your Side

Best consumer deals in March

March is a great month to buy a handful of items, according to Consumer Reports. (Source: 3TV) March is a great month to buy a handful of items, according to Consumer Reports. (Source: 3TV)
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March is just getting underway and there are deals to be had during this month.

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3 On Your Side

3 On Your Side convinces handyman to return more money

Abe Shepherd Abe Shepherd
Updated:

Cheryl Bares is all smiles these days and says she owes it all to 3 On Your Side. "I didn't believe it until I had the money in my hand,” Bares said. “If it wasn't for Gary Harper and Channel 3, there is no way I would have seen that money."

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3 On Your Side

3 On Your Side recovers nearly $7K for viewers during February

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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3 On Your Side recovered $7K for February.

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3 On Your Side

Are Facebook quizzes safe?

Experts say answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can. (Source: 3TV) Experts say answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can. (Source: 3TV)
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Answering a personality test or taking a friend comparison quiz could be a trap by a hacker looking to grab as much information about you as they can.

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3 On Your Side

Ex-con poses as real contractor; takes nearly $30K

A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV) A Glendale man hired Kendall "Mitch" Cole and is now out $30,000. (Source: 3TV)
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A Glendale man said he wrote out several checks totaling around $30,000 for both projects and although the ex-con did do the tile work on the bathrooms, he eventually abandoned the project altogether.

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3 On Your Side

Protecting your data from cyber criminals

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There are a few simple steps you can take to protect your data.

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3 On Your Side

Convicted felon returns money following 3OYS investigation

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A man took $1,200 for handyman work, but never showed up.

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3 On Your Side

HOA radar gun bill killed

A bill that would regulate radar guns when it comes to HOAs isn't going anywhere in the state Legislature. (Source: 3TV) A bill that would regulate radar guns when it comes to HOAs isn't going anywhere in the state Legislature. (Source: 3TV)
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Lawmaker says she'll try getting the bill through another way.

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3 On Your Side

Homeowners say they were duped out of $160,000 by fake contractor

Valerie Falkner and Mathew Bets hired an unlicensed, fake contractor and gave him $160,000. (Source: 3TV) Valerie Falkner and Mathew Bets hired an unlicensed, fake contractor and gave him $160,000. (Source: 3TV)
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And even though the unlicensed contractor was asking for more money, the couple realized all the items he reportedly ordered actually never showed up.

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3 On Your Side

Valley homeowner stuck with unfinished stucco job

3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News) 3 On Your Side helps when a stucco job stalls. 19 Feb. 2018 (Source: 3TV/CBS 5 News)
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Valley homeowner stuck with unfinished stucco job looks to 3 On Your Side for help.

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3 On Your Side

Alert: Hack-proof hotel keys

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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Dorinda Purvis has a lot to keep track of when she travels. One thing she’s glad she doesn’t have to worry about losing anymore? Her hotel key.

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3 On Your Side

Goodyear homeowner taken for $2,500 in 'door-to-door' scam

Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5) Colleen Libby wanted to improve the looks of her aging driveway. So, she said it was kind of ironic that a guy claiming to run an epoxy business showed up and said he could make her driveway look brand new for $2,500. (Source: 3TV/CBS 5)
Updated:

If someone knocks on your door out of the clear blue and says they can fix a leaky roof, trim your trees or do any kind of handyman work, then close your door.

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3 On Your Side

Phoenix businessman 'shocked' over electric bills

(Source: 3TV/CBS 5) (Source: 3TV/CBS 5)
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A Valley businessman says he's been fighting back and forth with his utility company for a while and he's getting nowhere.

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Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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