Valdosta encourages residents to ‘Click ‘N Fix’

Valdosta New City APP

VALDOSTA, GA (WALB) - The City of Valdosta is encouraging citizens to get involved in whatever way possible.

They are asking that residents do their part in city upkeep by suggesting they download the city’s Click ‘N Fix app.

Staying up to date and doing your part within your local government has never been so easy.

The City of Valdosta is encouraging their residents to chime in and be a part of maintaining city standards by using the app.

“So, the Valdosta Click ‘N Fix app is a citizen’s engagement platform that we have. We put it in the form of an app just because times are changing. Everyone’s got their phone in their hand it seems like, so it’s just an easy, accessible way to get in touch with a city employee without maybe having to pick up the phone or sending an email," said Valdosta City Spokesperson Ashlyn Becton.

Using the Click ’N Fix app is very simple.

All you have to do is identify your problem, such as a pothole, a light outage or even a missed yard trash pick-up. Then, make a mental note of the location and take a picture.

City representatives said that it’s just that easy to do some good for your community.

“Just making sure that you’re a good neighbor. If you see something, take a picture of it, report the concern. Don’t just let it sit there. We might not know about it. The city is pretty big. So, we just want to make sure that everyone is looking out for everyone else. This is a great way of doing that," explained Becton.

Just so you know your concern has been received, a city worker will respond to your opened service request.

“It goes straight to a city employee. They will engage in dialogue with you and tell you how long it will take to fix the concern. Ultimately, the goal is to close it," said Becton.

This option for open dialog between the residents and the city came in handy for reporting issues of safety during Hurricane Michael.

“Such as trees down, power lines down, things like that citizens could report," said Becton. “It was just a quick and easy way for people to do it without maybe having to put themselves in danger."

Service requests are not the only thing the app is good for. You can also log on to pay a city bill or even turn on your notifications and wait to hear from them.

“Notices are kind of a big thing the app is pushing out now. Being able to send out that push alert to a resident that maybe they won’t see if they don’t have Facebook or if they don’t get on our website. They’ll be able to see it on the app," said Becton.

To download the Click ‘N Fix app, you can go to the Apple store or the Google Play store.

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